Refunds Policy

1. Introduction

At Shallowlakes, we operate as an informational platform that provides curated hotel recommendations. As we do not handle hotel bookings or transactions directly, we do not process refunds. This Refunds Policy outlines our stance on refunds and what you should do if you require a refund from a third-party service.

2. No Direct Booking or Payment Processing

Shallowlakes does not facilitate hotel bookings, process payments, or charge users for reservations. All bookings are made through third-party hotel providers, travel agencies, or affiliate partners, each of which has its own refund and cancellation policies.

3. Seeking a Refund from Third-Party Providers

If you have booked a hotel through a link found on Shallowlakes and need a refund, you must contact the booking provider directly. Refunds are subject to their specific cancellation and refund policies. Steps to follow:

Locate your booking confirmation: Check the email from the third-party provider for booking details.
Review the provider’s refund policy: Each booking platform has its own rules regarding cancellations and refunds.
Contact the provider: Reach out to their customer support team to initiate a refund request.

4. Our Role in the Booking Process

While we carefully select and recommend adventure hotels, we do not guarantee hotel policies, availability, pricing, or refund terms. If you experience an issue with a booking, we advise:

Contacting the hotel or booking service for resolution.
Reviewing the terms and conditions of your reservation before confirming your stay.
Checking if your booking includes a free cancellation or refund option.

5. Affiliate & Partner Disputes

Some of our hotel recommendations include affiliate links, which may result in commissions if a booking is made. However, we do not manage payments, cancellations, or refunds on behalf of these partners. If you experience difficulties obtaining a refund from a booking provider, we recommend:

Escalating the issue to the provider’s customer service team.
Checking if your payment method (credit card, PayPal, etc.) offers dispute resolution options.
Reviewing your booking agreement for refund eligibility.

6. Changes to This Refunds Policy

As we do not handle direct transactions, this Refunds Policy remains consistent. However, we may update it to reflect any changes in our partnerships or affiliate relationships. Changes will be posted with a revised “Effective Date.”

7. Contact Us

If you have questions regarding this Refunds Policy, please contact us:

Email: [email protected]